Eligibility Period
Refund requests must be submitted within 72 hours of order placement. Requests made after this period will not be eligible for a refund unless the order has not started processing.
Partial Delivery
If an order is partially delivered (e.g., 60% completed), a proportional refund will be issued for the undelivered portion. The exact percentage is calculated based on the quantity delivered vs. quantity ordered.
Non-Refundable Cases
Refunds are not provided for orders already marked as completed, orders cancelled after processing has begun, or orders placed with incorrect details. Chargebacks will result in permanent account suspension.
Processing Time
Approved refunds are credited to your Panelora wallet balance, and only to your wallet balance. We do not send money back to the original payment method, to a bank account, to a card or to a UPI ID. The credited amount is shown on the order and on your Transactions page, and you can spend it on any service straight away.
How to Request
Submit a refund request through your order details page or contact our support team via ticket. Include your order ID and reason for the request. Our team will review and respond within 24 hours.
Dispute Resolution
If you disagree with a refund decision, you may escalate the issue by opening a support ticket. Our management team will review the case and provide a final decision within 48 hours.
Need help with a refund?
Open a support ticket with your order ID, or message us directly and we will look into it.